The AI-first contact center revolutionizes customer service by embedding AI and shifting from reactive to proactive service ...

AI-powered shopping carts? Digital twins for retail? NRF 2025 had it all, including a great trade show experience of its own.

CX in marketing is key to building lasting customer loyalty. Personalization and seamless journeys can make all the ...

Throughout the year, CMSWire TV has hosted a diverse array of discussions, reflecting the dynamic nature of customer ...

Brand is back and being driven by investment in visual storytelling and value-driven content 1. AI is helping marketers keep up with increasing content needs. In 2024, AI usage among marketers rose at ...

Newly expanded partnership between two industry leaders pairs ZoomInfo’s B2B intelligence with Salesloft’s revenue orchestration platform  Takeaways: ZoomInfo’s industry-leading GTM Intelligence pairs ...

The CMA's investigation into Google’s position in search comes as regulators intensify scrutiny over its dominant position in ...

PXP, the expert in global payment services, today shares the findings from exclusive new research conducted in collaboration with polling firm Censuswide, revealing the payment preferences, priorities ...

Highlights from the Q4 product release include an enhanced connector for Shopify B2B users, TradeCentric Knowledge Base, enhanced Standard Support and more CHARLOTTESVILLE, Va., Jan. 15, 2025 ...

Diving into the big trends this year for marketing technology, and, yes, artificial intelligence will play a part.

Customer experience is not disappearing by 2030. It’s evolving with AI and human strategy to build trust and drive long-term ...

We must ensure our teams understand that AI is not a threat to their jobs but rather a powerful ally that can elevate their ...