destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the ...

A high-quality customer experience creates loyal customers for years to come and makes for an easy win against businesses that are competing on other factors like price and quality. We partnered with ...

Kellie Romack, Chief Digital Information Officer of ServiceNow, discusses the company's strategic partnerships with Nvidia, Microsoft and Genesys, and the role those partnerships play in advancing AI ...

Omnisend customers can now compare performance across channels and leverage new export and sales attribution settings.

The integration of Sincera tools with The Trade Desk platform will help advertisers get a clear perspective on what they are buying. It will also empower publishers to provide the right range of data ...

Pipedrive, makers of CRM for small businesses, has passed the ISO 27001:2013 surveillance audit for information security management and achieved its extension, ISO 27701:2019, for privacy information ...

Informatica and Databricks are helping customers create and manage AI-ready data and generative AI analytics on the Databricks Data Intelligence Platform.

While achieving the AI vision and realizing its full value and benefits is yet to come, a great deal of progress has already been achieved throughout the CX industry. Below is a list of lessons ...

ZoomInfo and Salesloft have expanded their partnership to accelerate revenue growth for go-to-market teams.

Button's and Linktree's combined technologies will elevate shopping experiences by aligning intent with optimized journeys, while creating new revenue streams for creators.

Vital Projects to Help Improve CXCustomer engagement is a top priority at businesses-and for good reason. Consumers say they will tolerate three bad experiences before leaving the company for good.

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift ...